Customers Asked Questions

How long does it take to deliver my order?

We promise to deliver your order within a maximum of 2 working days to anywhere in the United Arab Emirates. Other countries delivery timelines will be mentioned at checkout page, once you select your country. 

Same Day Delivery option is also available for customers located in Dubai, Sharjah and Ajman, at additional service charge.

Our courier will be contacting you to schedule the preferred delivery day/time, so make sure you provide accurate contact details at checkout!

What happens if the purchased item is not working? Or not the same as wanted? Or simply changed my mind?

We provide our customers free returns and replacements for any delivered faulty products reported within 4 days. Most of our products are also covered by supplier warranty which will be mentioned in products description and customer’s invoice.

All you need to do is, contact our Customer Care team and they will take your case further. We recommend our customers to review the site Warranty & Returns policy. 

Risk-free shopping with Trenddr!

How can I pay for my order?

You can choose any payment option of the below at the checkout page:

  • Cash On Delivery COD: Only available for customers located in the United Arab Emirates.
  • Credit Card On Delivery CCOD: Only available for customers located in the United Arab Emirates.
  • Online Credit / Debit Card: Available for all customers.
  • Online PayPal: Available for all customers. 
How to follow-up, track or cancel an order?

To follow-up or track your order, please click on Track Order in the top-bar menu and mobile menu, then write your order number and email id that was used to place it. Once you submit, instant information about your order will be displayed!

For immediate orders cancellation, contact our Customer Care team. Our team can also keep you updated with the order status.

Sellers Asked Questions

How to become a seller?

Visit Sell On Trenddr page, click on ‘Open Store’ button, which will redirect you to fill the seller application form. 

Once your application is filled and submitted, you will be redirected to create an account with instant access to your seller dashboard!

For more information, please visit the Seller Guide and review our Seller Agreement. You can also contact our Seller Support team for any related inquiries.

What is the cost of having a seller account on Trenddr?

Start your online selling journey with us at only AED 50, paid on monthly basis. Additional to that you will be charged a processing fee (Pick-Up and Packaging) of AED 15 per order. We offer the new sellers a free account for the first month!

You can sell all you can, we do not charge commissions on your sales.

Who will do the orders pick-up, delivery and collect customers payment?

We market, sell, pick-up and deliver your orders, you only count profits!

For more information, please visit the Seller Guide and review our Seller Agreement. You can also contact our Seller Support team for any related inquiries.

Do I need to have a business license for selling on Trenddr?

No business license required to start selling online on Trenddr.

For more information, please visit the Seller Guide and review our Seller Agreement. You can also contact our Seller Support team for any related inquiries.

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